Privacy Policy

Last Updated: 1 January 2024

1. Introduction

Intro Un Pro ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Contact details (name, email address, phone number, postal address)
• Demographic information (age, gender)
• Payment and billing information
• Educational background and musical experience
• Health information relevant to vocal training (with your consent)
• Photos and videos for promotional purposes (with your consent)

2.2 Website Usage Information

We automatically collect certain information about your device and how you interact with our website:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website and search terms used
• Device information and operating system

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing vocal training services and lessons
• Processing payments and managing your account
• Communicating with you about lessons, schedules, and services
• Sending newsletters and promotional materials (with your consent)
• Improving our services and website functionality
• Complying with legal obligations
• Marketing our services (where you have consented)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our business
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of business assets
• Consent: With your explicit consent for specific purposes

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through our cookie consent banner or your browser settings. For more information, please see our Cookie Policy.

6. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information we hold
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt-out of marketing communications
• Make a complaint about how we handle your personal information

9. Children's Privacy

We provide services to minors with parental consent. We collect only necessary information for educational purposes and do not use children's information for marketing without explicit parental consent.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: